1. Overview & Scope

At Paradise ISP (Paradise Technologies Limited), protecting our customers’ privacy is a top priority. We are committed to maintaining strong and meaningful privacy protections. Your trust is important to us, and we take the responsibility of safeguarding your personal information very seriously.

This policy applies to all visitors, app users, customers, buyers, and users (collectively referred to as “Users”) of our website (www.paradiseisp.com.bd) and all products and services offered by Paradise ISP. By using or registering for our high-speed fiber services across our coverage zones—including Banani, Badda, Gulshan, Mirpur 10, Uttara, Santinagar, Dhanmondi, Kakoli, Mohakhali, Nikunjo, and Sahajadpur—you consent to the collection, storage, use, and disclosure of your personal information as described here.

2. Information We Collect

We collect information when you interact with us, use our website, apps, or high-speed fiber internet services. This includes:

• Personal details: Name, contact information, email address, physical/personal address, payment details, images, or recordings (if applicable).
• Service usage data: Call records, websites visited, network traffic, device information, identifiers, and service preferences.
• Account details: Login credentials, passwords, and security questions.

We collect personal identification information voluntarily through contact form submissions, blog subscriptions, and application forms on our website.

3. How We Use Your Information

The information we collect is used solely to provide, maintain, and improve our internet services, specifically to:

• Create, manage, and maintain your account and billing records.
• Assess credit and payment risks.
• Provide, deliver, and support services you subscribe to.
• Resolve service-related issues or queries.
• Protect against fraud, abuse, or unauthorized use of our network.
• Enhance and improve our services, develop new products, and conduct research.
• Authenticate your identity and determine eligibility for new services.
• Communicate regarding account updates, service offers, and marketing promotions (where permitted).

We may monitor or record communications with you for training, quality assurance, and service improvement. In cases of technical support, we may access device or network settings to help resolve issues.

4. Information Sharing & Disclosure

We work with trusted vendors and partners who help us deliver, repair, and bill for our services. We share customer information with them only when necessary and strictly require them to protect your data. For example, payment processors handle billing details, and technical partners assist in service restoration. We do not allow vendors to use customer information for their own marketing purposes.

Paradise ISP may also share information under the following circumstances:

• To comply with legal requirements (court orders, subpoenas, etc.).
• To protect the rights, property, and safety of our company, customers, or employees.
• To prevent fraud, abuse, or unlawful activities.
• To resolve or defend against complaints or legal claims.
• To auditors, regulators, or authorized third parties verifying your account.
• To assist with advertising campaigns or prepare aggregated demographic reports that do not personally identify individuals.

5. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored on our systems across all desktop, laptop, mobile, and tablet interfaces.

6. Changes to This Privacy Policy

Paradise ISP has the discretion to update this privacy policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we protect personal information. You acknowledge and agree that it is your responsibility to review this privacy policy periodically.