1. Subscriber Information
Subscribers must provide valid documents and information to verify identity, legal status, and business capacity. Paradise ISP reserves the right to review and verify these documents.
- False Information: Providing false or misleading information may result in immediate suspension or termination of service.
- Information Updates: Any changes to previously submitted information must be promptly reported to Paradise ISP, failing which may result in service suspension or termination.
2. Confidentiality
Both parties agree to treat any information marked as confidential as strictly confidential. Exceptions apply if the information is already public, lawfully obtained by the receiving party, or disclosure is required by law.
3. Ownership of Equipment
Paradise ISP retains full ownership of all equipment (e.g., ONU, WiFi router, or other devices) provided to subscribers. Upon termination or suspension of service, equipment must be returned without delay, and any damage will be subject to compensation.
4. Service Provision
- Timelines: Paradise ISP will provide services within the agreed timeline. In case of delay, the subscriber will be notified as soon as possible.
- Service Quality: Quality may depend on factors beyond Paradise ISP’s control (e.g., network congestion, outages, or natural causes), and Paradise ISP shall not be liable for disruptions caused by such factors.
- Maintenance: Services may be temporarily suspended for maintenance, upgrades, or circumstances beyond control.
5. Usage Restrictions
Subscribers must adhere to network and bandwidth guidelines:
- Subscribers must not exceed allocated bandwidth or the number of permitted connections/devices.
- Connections may be automatically disconnected if the subscriber exceeds the monthly data volume limit (if applicable).
- Services must not be used for unlawful activities, including fraud, spam, unauthorized reselling, or activities harmful to national, social, or economic interests. Violations may result in disconnection and legal action.
- Bulk email spamming is strictly prohibited, and violators will face immediate termination.
- Subscribers are solely responsible for all activities conducted using their account.
6. Charges and Payments
- Due Dates: Subscribers must pay monthly charges on a prepaid basis within the prescribed due date. Failure to pay may result in suspension or termination of service without prior notice.
- Reconnection: Reconnection requires full payment of outstanding dues, along with applicable reconnection fees.
- Shifting: A “Shifting Charge” applies for relocating the connection.
- Tariff Revisions: Paradise ISP reserves the right to revise tariffs, package plans, and validity periods, with prior notice (except in cases of regulatory or government-imposed changes).
7. Equipment Care
- Subscribers must ensure proper electric setup (grounding, UPS, stabilizer, etc.) for the provided equipment.
- Equipment must not be relocated or tampered with without prior permission from Paradise ISP.
- Subscribers are responsible for safeguarding equipment against damage due to negligence, fire, natural disasters, theft, water contact, or misuse.
8. Communication & Promotions
Paradise ISP reserves the right to communicate offers, updates, and service-related messages to subscribers. Additionally, subscriber names may be used in promotional or business materials, unless otherwise restricted by law.
9. Complaints & Support
- Service-related complaints must be filed directly with Paradise ISP’s customer care.
- Bandwidth upgrades, downgrades, or disconnection requests require prior written notice (minimum 1 month).
- Downgrade requests may incur a one-time fee, and approval is at Paradise ISP’s discretion.
10. Special Provisions for Veterans
As a tribute, veterans of the Bangladesh Armed Forces may receive special consideration or discounts on monthly charges (subject to current company offers). Valid ID must be provided at registration, and Paradise ISP reserves the right to withdraw or amend this offer at any time.
11. Liability & Limitations
Paradise ISP shall not be liable for:
- Accuracy or appropriateness of internet content accessed by the subscriber.
- Health hazards or issues caused by misuse of services or equipment, or damages caused by electric short circuits or thunder.
- Losses or damages caused by factors beyond its control.
Subscribers shall indemnify Paradise ISP against losses, damages, or penalties resulting from unlawful use of the services.
12. Amendments
Paradise ISP reserves the right to modify these Terms & Conditions at any time, subject to official notification.