1. Refund Policy & Terms
Once a subscriber has made a payment for an internet connection, refunds will be processed strictly in accordance with the following terms:
- Processing Timeline: Approved refunds will be processed and issued within 7 working days after service cancellation is formally requested by the subscriber.
- Gateway Deductions: Bank or Payment Gateway charges may be deducted from the refund amount subject to the terms and conditions of the relevant financial institution or payment processor.
- Installation Charges: Once the technical installation at the customer premises is completed, the installation fee will be deducted from the refunded amount.
2. Service Delivery Policy
Paradise Technologies Limited shall provide high-speed fiber internet services to the subscriber within 3 working days of payment confirmation and verification. However, in the event of any unforeseen delay, Paradise ISP will notify the subscriber as soon as it is reasonably practicable.
3. Cancellation Policy
Cancellation requests for a connection will only be accepted and allowed under specific conditions:
- Coverage Limitation: Cancellation is permitted if the customer’s location falls outside the operational network coverage area of Paradise Technologies Limited.
- Gateway Deductions: Applicable Bank or Payment Gateway processing charges may be deducted from any eligible refunds subject to third-party terms.
- Installation Deduction: If physical setup and installation have already been completed, the standard installation fee will be non-refundable and deducted from the balance.